Cookies
About cookies on our website
We use various cookies on the website to:
• Enable the website to function,
• Measure its audience, and
• Integrate services to improve user-friendliness.
Some of these cookies require your prior consent, others do not. You will find more details below.
Depending on your browser settings, you may be able to block some of these cookies. However, blocking them may lead to a poorer experience on our website.
What is a cookie?
A cookie is a file, generally small and identified by a name, placed in your browser by a website that you visit. Your browser will store the cookie until the end of its validity or retention period and will send it back to the web server every time that you visit the website. Cookies allow us to collect information about your browsing and provide services appropriate to your device (PC, mobile or tablet).
Essential Cookies
We inform you about the use of essential cookies that allow the website’s main services to work correctly.
These cookies do not require your prior consent.
| Associated Plugin | Name of cookie | Purpose | Lifespan |
| GDPR Cookie Consent | cookielawinfo-checkbox-cookies-social-media | Used to store the visitor consent for the cookies in the category “Social Media”. | 6 months |
| cookielawinfo-checkbox-necessary | Used to store the visitor consent for the cookies in the category “Necessary”. | 6 months | |
| cookielawinfo-checkbox-analytics | used to store the visitor consent for the cookies in the category “Analytics” | 6 months | |
| cookielawinfo-checkbox-[TBD] | Used to store the visitor consent for the cookies in the category “TBD”. | 6 months | |
| cli_user_preference | Used to store cookie tracking consent | 6 months | |
| viewed_cookie_policy | used to store whether or not visitor has consented to the use of cookies. | 6 months | |
| Polylang Pro | pll_language | Used to store language settings | 12 months |
|
WP Cerber Security |
HnfagWyv | 1 year | |
| IcXqkz | |||
| bJjqaSyUF | |||
| cerber_groove | |||
| cerber_groove_x_Bs9Rmb48WgU25qZTr7SLMf3F | |||
| WooCommerce | woocommerce_cart_hash | Used to determine when shopping cart contents/data changes. | Session |
| woocommerce_items_in_cart | Used to store which products are in the shopping cart | Session | |
| wp_woocommerce_session_ | This cookie contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. | 2 days | |
| woocommerce_recently_viewed | Used to display recently viewed products | Session | |
| store_notice[notice id] | Used to ensure that a message that has been masked/ignored by the visitor is not displayed again. | Session | |
| Zoho Marketing | zc_consent | Used to store cookie tracking consent | 1 year |
| zc_show | Used to determine whether to show the privacy banner or not | 1 year | |
| Zoho Sales IQ | “gdpr_”+<@screenname@>+”__donottrack” | Used to store the GDPR consent from the visitor | 1 month |
| “gdpr_”+<@screenname@>+”_trackingconfig” | Used to store the GDPR consent configured in the SalesIQ portal | 1 month | |
| uesign | Used to manage the security of the applications. | 1 month |
Analytics Cookies
These cookies aim to measure the audience of our website’s content and sections in order to assess them and organise them better. They also allow us to detect browsing problems and therefore make our services more user-friendly.
• Matomo
We inform you of the use of Matomo audience measurement cookies, the sole purposes of which are those listed above, for our sole benefit.
These cookies only produce anonymous statistics and website traffic figures, and do not produce any personally identifiable information.
| Name of cookie | Purpose | Lifespan |
| _pk_id | Used to store some visitor details such as the visitor’s unique ID | 13 months |
| _pk_ref | Used to store the attribution information, the referrer initially used to visit the website | 6 months |
| _pk_ses
_pk-cvar |
Cookies with a short life, used to store data temporarily for the visitor’s visit | 30 minutes |
| _pk_testcookie | Used to check wether the visitor’s browser supports cookies | session |
• Other analytic cookies
We request your explicit consent before we use the following cookies. By default, refusal is assumed and these cookies are neither deposited nor activated. You can withdraw your consent at any time.
| Associated Plugin | Name of cookies | Purpose | Lifespan |
|
HandL UTM Grabber v3
|
handl_ip | Used to store the IP of the visitor. | |
| handl_landing_page | Used to store the landing page | ||
| handl_original_ref | Used to store the original referral. | ||
| handl_ref | used to store the referral of the last touch (where visitor comes from just before a conversion) | ||
| handl_ref_domain | Used to store the referral of the last touch (where visitor comes from just before a conversion) | ||
| handl_url | Used to store the url of the last touch (where visitor comes from just before a conversion) | ||
| handlID | Used to store the Unique ID generated by HandL UTM Grabber | ||
| HandLtestDomainName | To automatically get the domain for tracking (via visitor side) | ||
| HandLtestDomainNameServer | To automatically get the domain for tracking (via server side) | ||
| Hubspot All-in-One Marketing | Hubspotutk | This cookie keeps track of a visitor’s identity. It is transmitted to Hubspot when the form is submitted, and used to deduplicate contacts. It contains an opaque GUID (globally unique identifier) representing the visitor. | 6 months |
| _hssrc | Used to determine if the visitor has restarted their browser. | Session | |
| _hstc | This cookie contains the domain, Hubspotutk cookie information, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit) and session number (incremented for each subsequent visit). | 6 months | |
| hssc | Used to keep track of sessions. | 30 minutes | |
| _gcl_au | |||
| Zoho Marketing | zc_cu | Used to identify visitors | 1 year |
| zc_cu_exp | Used to identify a returning visitor | 1 year | |
| zc_tp | Used in source tracking for touch points | 1 year | |
| Zoho Sales IQ | “zld”+<@lsid@>+”state” | Used to store the minimization and maximization state of an embed on the website. | 5 minutes |
| “zld”+<@lsid@>+”dragpos” | Used to store the position of the embed on the website | 5 minutes | |
| <@screenname@>+”-“+”_zldp” | This cookie identifies unique visitors to the website | 2 years | |
| <@screenname@>+”-“+”_zldt” | This cookie identifies a visitor’s unique visits to the site. | 1 day | |
| <@screenname@>+”-“+”_siqid” | Used to track visitors across all domains | 2 years | |
| <@screenname@>+”-“+”_uuid” | This cookie provides visitor id needed in REST API to get the data of the current visitor. | 2 years | |
| isiframeenabled | Used when the Live Chat feature is disabled by proactive chats/trigger/JSAP | 1 day | |
| _zldvfp | Used to identify a visitor redirected by e-mail campaigns | 6 months |
Cookies related to social media and third-party services
Purpose. We request your explicit consent before we use cookies related to social media and third-party services, intended to facilitate the sharing of content and to make the website more user-friendly.
By default, refusal is assumed, and these cookies are neither deposited nor activated.
The browsing data collected may be used by third parties operating these social networks and third-party services on their own behalf, in order to offer targeted advertising and content based on your browsing history. For more information, we invite you to consult their privacy policies and cookie information pages, listed below.
You may withdraw your consent at any time.
| Third party services | Privacy policies and additional information about cookies used by third parties |
| Facebook privacy policy | |
| Twitter privacy policy
|
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| YouTube (Google) | Google privacy policy |
| LinkedIn privacy policy
|
Cookies and processing of personal data
Some cookies may collect personal data. To find out more, please consult the site’s privacy policy.
Deletion of cookies and additional information about cookies
If you have given us your consent by clicking on the appropriate button on the cookie banner, you can withdraw your consent at any time. You can also do this by deleting the stored cookies via your browser.
Some cookies are already deleted when you close your browser (session cookies). Others will remain on your device until they expire or until you delete them from the cache (permanent cookies or tracking cookies) as these cookies allow us to remember things about you when you revisit our website.
By deleting our cookies or disabling future cookies, certain parts or functions of our website may not be accessible.
If you want to delete cookies that are already on your computer, please refer to the help and support function of your Internet browser where you will find instructions on how to find the file or folder where cookies are stored. For most browsers, the toolbar help function also provides information on how to prevent your browser from accepting new cookies, what to do to notify you when you receive a new cookie, or how to disable cookies altogether.
Via the links below you will find more information about deleting cookies per browser:
| Firefox | Safari | Internet Explorer | Chrome | |
| Firefox (mobile) | Safari (mobile) | Microsoft Edge | ||
Changes to this cookie policy
We may occasionally modify and update this policy to ensure that it is always aligned with the cookies used. The updated version of this policy will be accessible on the same web page and will come into effect as soon as it is published. Please check this web page regularly to ensure that you are always aware of the cookies that may be placed on your terminal.
